78fb Frequently Asked Questions

Creating a 78fb account takes under three minutes and requires only a valid mobile number, a chosen password, and confirmation that you are aged 21 or above. Visit the 78fb Login page, click the registration option, fill in your details, and submit. You do not need a desktop computer — the entire process works on any Android or iOS smartphone. Once registered, you can log in and make your first deposit immediately using bKash, Nagad, Rocket, or Upay.

78fb requires Know Your Customer (KYC) verification before processing your first withdrawal. Accepted documents include your National ID card (NID), passport, or a government-issued photo ID that clearly shows your full name and date of birth. You may also be asked to provide proof of the payment method you used to deposit — for example, a screenshot of your bKash or Nagad account showing your registered number. Submitting accurate documents avoids delays; our team reviews most KYC submissions within 24 hours on business days.

You can reset your 78fb password directly from the login page by clicking "Forgot Password" and entering your registered mobile number or email address. A one-time verification code will be sent to your registered contact, which you use to set a new password. If you no longer have access to the registered mobile number, contact the 78fb support team at [email protected] with your account username and KYC document details so the team can verify your identity and assist you manually.

No — each player is permitted exactly one 78fb account. Creating multiple accounts (sometimes called "duplicate accounts") is a direct violation of the 78fb Terms & Conditions and may result in all associated accounts being permanently suspended and any pending balances being voided. This policy exists to ensure fair bonus distribution and to protect the integrity of the platform. If you believe a duplicate account was created without your knowledge, contact [email protected] immediately so the issue can be investigated and resolved.

To close your 78fb account permanently, email [email protected] with the subject line "Account Closure Request" from your registered email address, including your account username. Our team will confirm your identity, process any outstanding balance to your verified payment method, and deactivate the account. If your reason for closing is related to problem gambling, we encourage you to consider self-exclusion instead — which is a formal, enforceable option with a minimum six-month period and additional safeguards. See the Responsible Gaming section of this FAQ for full details.

A bKash deposit to your 78fb wallet is typically credited within 60 seconds of completing the payment on the bKash app or USSD menu. In rare cases during peak hours, it may take up to five minutes for the transaction to be confirmed by bKash's network before 78fb credits the amount. If your deposit has not appeared after 10 minutes, take a screenshot of the bKash transaction confirmation (including the transaction ID) and send it to [email protected] for manual verification — this is resolved same-day in almost all cases.

The minimum deposit on 78fb is ৳200 BDT for mobile wallet methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, IBBL, City Bank, or Sonali Bank, the minimum is ৳500 BDT due to bank processing overheads. There is no maximum single deposit cap for verified accounts, though unverified accounts may have temporary limits applied until KYC is complete. We recommend completing verification early to avoid any interruption to your gameplay.

The minimum withdrawal on 78fb is ৳500 BDT for all payment methods. Withdrawals below this threshold cannot be processed. There is no upper limit on withdrawals for fully verified accounts, though very large withdrawals (above ৳50,000 BDT) may be subject to an additional identity confirmation step for security purposes. Completing KYC before requesting a withdrawal is the single most effective way to ensure your money reaches you without delays.

Withdrawals via bKash, Nagad, and Rocket are typically processed within 1 to 4 hours once approved by the 78fb finance team. Bank transfers to Dutch-Bangla Bank, BRAC Bank, IBBL, Sonali Bank, or City Bank take between 1 and 3 business days depending on interbank processing times. Withdrawal requests submitted on Bangladeshi public holidays (Eid, Victory Day, Independence Day) may experience slightly longer processing windows. The fastest route is always a mobile wallet withdrawal — bKash and Nagad in particular are prioritised for same-day settlement.

78fb does not charge any platform-side fees on deposits or withdrawals. However, your payment provider may apply its own transaction charges — for example, bKash charges a small send-money fee on certain transaction types, and some banks charge wire transfer fees. These are levied by the provider, not by 78fb, and are outside our control. We recommend checking your mobile wallet's fee schedule before initiating a transfer. To minimise costs, Nagad and Rocket often have lower per-transaction fees than some bank wire options.

No — as a security measure, 78fb requires that withdrawals are sent to the same payment method and account number used for deposits. This policy prevents third-party money laundering and protects your funds from unauthorised withdrawal. If you have changed your bKash number, lost access to a registered Nagad account, or need to update your payment details for any other legitimate reason, contact [email protected] with proof of identity and proof of ownership of the new account. Our compliance team will review the request and update your details after verification.

78fb covers a comprehensive range of cricket betting markets, including BPL (Bangladesh Premier League), IPL (Indian Premier League), T20 World Cup, ICC tournaments, and bilateral series featuring the Bangladesh Tigers. Available bet types include match winner, top batsman, top bowler, total runs (over/under), man of the match, and live in-play wagering on ball-by-ball outcomes. Odds are updated in real time during live matches. BPL fixtures receive especially deep market coverage during the tournament window, with enhanced odds available on selected matches.

All slot games on 78fb use certified Random Number Generator (RNG) systems, meaning every spin outcome is independently and unpredictably generated — no spin is influenced by a previous result. RTP (Return to Player) is the percentage of total wagered money that a slot pays back to players over a statistically large number of spins — for example, a 96% RTP slot returns ৳96 for every ৳100 wagered on average over time. 78fb hosts slots from verified providers including Pragmatic Play, NetEnt, and Microgaming, whose games are independently audited for stated RTP accuracy.

78fb's live casino section streams real-time table games hosted by professional dealers, available around the clock. The core game library includes live baccarat, live roulette (European and Lightning variants), live blackjack, live Andar Bahar, and live Dragon Tiger — titles that are particularly popular among Bangladesh players. The Vivo Live section offers dedicated live dealer tables with high-definition streams and multiple camera angles. Games are provided by studios including Evolution Gaming, Ezugi, and Pragmatic Play Live.

Yes — the entire 78fb platform is fully mobile-optimised and works on any modern Android or iOS smartphone through the mobile browser. No app download is required; simply open your preferred browser (Chrome, Firefox, or Samsung Internet on Android work well), navigate to the 78fb site, and log in. The interface automatically adjusts to your screen size. Live casino streams, cricket in-play betting, and slot games all perform well on standard 4G connections available across Dhaka, Chittagong, Sylhet, and other major Bangladeshi cities.

If a cricket match is officially abandoned, cancelled, or reduced to a no-result before a minimum number of overs are completed, 78fb will void all pre-match and in-play bets on that fixture and return the full stake amount to your 78fb wallet. D/L (Duckworth-Lewis) method results are treated as official results — bets stand on matches that produce a D/L outcome. In cases where a match is suspended mid-play and resumed later, open in-play bets are held until a result is confirmed. The full ruling is detailed in the 78fb Sports Betting Rules within the Terms & Conditions.

New 78fb players qualify for a welcome bonus on their first deposit, credited automatically to your account once the qualifying deposit clears. The exact percentage match and maximum bonus amount are displayed on the current promotions page and may vary by active campaign period — during BPL season and Eid promotional windows, enhanced welcome offers are typically available. The welcome bonus applies to new, first-time depositors only; one bonus per person, per household, per device, and per payment method. Check the current offers on the 78fb promotions section for live bonus details before depositing.

A wagering requirement (also called a playthrough requirement) is the number of times you must bet your bonus amount before it converts into withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in qualifying bets before the bonus funds can be withdrawn. On 78fb, wagering contributions vary by game type — slot bets typically count 100% toward the requirement, while live casino and sports bets may contribute at a lower rate. The full contribution schedule for each active bonus is listed in the bonus-specific terms displayed when you claim the offer.

Yes — 78fb runs a regular promotional calendar for existing players that includes reload deposit bonuses, free spins on featured Pragmatic Play and NetEnt slot titles, cashback offers on live casino losses, and enhanced odds on selected BPL and IPL cricket matches. Seasonal promotions are also available around Pohela Boishakh, Eid, and major cricket tournament windows, typically offering boosted deposit matches or tournament leaderboard prizes. To stay updated on current offers, check the promotions section in your 78fb account after logging in, or contact [email protected] to ask about your current eligibility.

78fb uses industry-standard 256-bit SSL encryption on all connections and transactions, meaning your personal data and payment details are protected against interception at all times. All casino games are sourced from certified providers — Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — whose RNG systems are independently audited for fairness. Player funds are held separately from operational funds, and withdrawal requests are processed by a dedicated finance team. 78fb operates as a responsible entertainment platform and encourages all players to set personal deposit and session limits from within their account settings.

78fb is strictly an adults-only platform for players aged 21 and above. The 21+ age requirement exists to protect young people from the potential harms associated with gambling, including financial risk and the formation of compulsive habits at a formative age. During KYC verification, age is confirmed against government-issued ID. Any account found to belong to a person under 21 will be immediately suspended, and any deposited funds will be returned to the payment source. Parents and guardians are encouraged to use device-level parental controls if they share mobile phones with minors in the household.

If you feel that gambling is negatively affecting your finances, relationships, or mental wellbeing, 78fb offers a formal self-exclusion option. To activate self-exclusion, email [email protected] with the subject "Self-Exclusion Request", stating your preferred exclusion period — minimum six months, with options up to permanent exclusion. Your account will be disabled within 24 hours, all marketing communications will be stopped immediately, and you will not be able to reopen the account during the exclusion window. Additionally, you may set deposit limits, session time limits, and cooling-off periods at any time from the Responsible Gaming section of your account settings without contacting support.