Responsible Gaming at 78fb — Your Wellbeing Comes First
Gambling at 78fb should always be entertainment — never a financial obligation or a source of stress. This page outlines every tool, resource, and support channel available to Bangladesh players who want to stay in control of their gaming activity, from deposit limits to full self-exclusion.
At 78fb, we believe that gambling is at its best when it is a form of leisure — a way to enjoy the thrill of live casino tables, cricket betting during BPL season, or spinning the reels on your favourite slot, all within boundaries that you control. We are committed to providing every Bangladesh player with the tools, information, and direct support needed to keep gaming a positive experience.
Responsible gaming is not a box-ticking exercise at 78fb. It is a core operational principle that shapes how we design our platform, how we monitor account activity, and how our support team is trained to respond when a player reaches out for help. Every feature described on this page is live and accessible from within your 78fb account settings at any time, at no cost and with no penalties for using it.
We recognise that Bangladesh players come from diverse backgrounds — from Dhaka's city centre to Cox's Bazar, from Sylhet to Rajshahi — and that the pressures of daily life can sometimes interact with gambling in unhealthy ways. If you ever feel that gambling is taking up more time, money, or mental energy than you intended, the right moment to act is now, and 78fb is here to help you do exactly that.
Important Notice: 78fb is strictly for adults aged 21 and above. All accounts are subject to mandatory age verification. If you are under 21, you must not register or use this platform under any circumstances. If you suspect a minor has accessed a 78fb account, please report it immediately to [email protected].
This Responsible Gaming page covers our full suite of player protection tools, the warning signs of problem gambling, a self-assessment checklist, and clear guidance on how to contact our support team or specialist organisations if you need additional help. We encourage every 78fb player to read through this information — whether or not you currently feel your gambling is a concern.
Six Tools to Keep You in Control
Every one of these tools is built into your 78fb account and can be activated instantly from your account settings or by contacting our support team at [email protected].
Deposit Limits
Set a daily, weekly, or monthly cap on how much BDT you can deposit into your 78fb account. Once your limit is reached, no further deposits are accepted until the period resets. You can lower your limit immediately; increasing a limit takes 24 hours to take effect, giving you a cooling-off window before the change applies.
Session Time Limits
Decide in advance how long each gaming session should last. When your chosen session time expires, 78fb will display a prominent on-screen reminder and, if you have elected a hard limit, will automatically log you out. Keeping sessions bounded helps prevent the time distortion that can occur during prolonged play.
Loss Limits
Specify the maximum amount in BDT that you are comfortable losing within a set period. Once your loss limit is hit, 78fb will restrict further wagering activity for the remainder of that period. Like deposit limits, reductions take effect immediately while increases carry a 24-hour delay to protect you from impulsive decisions.
Time-Out / Cool-Off
Take a structured break from 78fb for a period of your choosing — 24 hours, 48 hours, one week, or one month. During a time-out, your account is suspended: you cannot log in, deposit, place bets, or access any 78fb games. Your account balance is preserved and withdrawals of existing funds remain available.
Self-Exclusion
If you feel that a temporary cool-off is not sufficient, self-exclusion allows you to close your 78fb account for an extended period — a minimum of six months, up to a permanent closure. During self-exclusion, your account is deactivated and cannot be reopened before the exclusion period expires. All remaining balances are returned to your verified payment method.
Reality Checks
Enable regular on-screen notifications that display how long you have been playing in the current session and your net win or loss position. Reality checks are an evidence-based tool that breaks the immersive flow of gaming, giving you a clear, factual snapshot of your activity so you can make an informed decision about whether to continue.
How to activate any of these tools: Log in to your 78fb account, navigate to Account Settings → Responsible Gaming, and select the tool you wish to enable. Alternatively, contact our 24/7 support team at [email protected] and a team member will activate the tool on your behalf within minutes. All tools are free of charge and carry no account penalties.
Recognising Problem Gambling
Problem gambling can develop gradually and is not always obvious to the person experiencing it. These are the most commonly reported warning signs among players who later sought help. If you recognise two or more of these patterns in your own behaviour, we encourage you to take action today.
Chasing Losses
Placing larger or more frequent bets than planned in an attempt to recover money lost in previous sessions. This pattern — often called "chasing" — is one of the clearest indicators that gambling has moved beyond entertainment.
Gambling With Essential Money
Using funds set aside for rent, food, household bills, bKash mobile credit, or family expenses to fund gambling. Responsible gambling should only ever involve discretionary spending money — money that you can afford to lose entirely without affecting your daily life.
Inability to Stop
Making repeated genuine attempts to reduce or stop gambling but finding yourself returning to the platform despite your intentions. If willpower alone is not working, the self-exclusion and time-out tools exist precisely for this situation.
Preoccupation With Gambling
Spending a significant portion of your day thinking about past bets, planning future wagers, or calculating how to fund your next session — even when you are not actively gambling. Mental preoccupation with gambling is a key diagnostic indicator.
Concealing Gambling Activity
Hiding deposits, withdrawals, or the amount of time spent on 78fb from family members, partners, or friends. Secrecy around gambling often develops as losses mount and shame increases — it is a sign that the relationship with gambling has become unhealthy.
Borrowing Money to Gamble
Taking out loans, borrowing from family or friends, or using credit facilities to fund gambling sessions. Financial borrowing to gamble is a serious escalation and a signal that immediate intervention — including self-exclusion and professional support — is warranted.
How to Self-Exclude From 78fb
Self-exclusion is a formal, enforceable decision to close your 78fb account for an extended period. The process takes less than five minutes. Once activated, your exclusion cannot be reversed before the minimum period expires — this is intentional, to protect you from impulsive reversal decisions during a difficult moment.
Log In to Your Account
Access your 78fb account from any device using your registered credentials. If you are already logged in, proceed directly to Account Settings from the top navigation menu.
Navigate to Responsible Gaming Settings
Within Account Settings, locate the Responsible Gaming section. Here you will find all available protection tools including deposit limits, time-out, and self-exclusion options.
Select Your Exclusion Period
Choose the duration that best reflects your needs: 6 months, 12 months, 2 years, 5 years, or permanent closure. If you are unsure, our support team at [email protected] can advise you on which option is most appropriate for your situation.
Confirm the Exclusion
Read the confirmation screen carefully and confirm your decision. You will receive an email to your registered address confirming that your self-exclusion is active. Your account will be deactivated immediately upon confirmation.
Withdraw Any Remaining Balance
If you have a positive balance at the time of self-exclusion, 78fb will process a withdrawal of your full balance to your verified bKash, Nagad, Rocket, Upay, or bank account within the standard processing timeframe. You do not forfeit your balance by self-excluding.
If you cannot log in, have forgotten your account credentials, or prefer to speak with a support agent directly rather than navigating settings on your own, our team can activate a self-exclusion on your behalf immediately.
Contact 78fb Support:
Email: [email protected]
Subject line: "Self-Exclusion Request"
Available: 24 hours / 7 days — Bangladesh Standard Time (BST, UTC+6)
Our support team will verify your identity using your registered details and activate your exclusion within minutes of your request. No paperwork, no waiting period.
Please Note: Once a self-exclusion is confirmed, 78fb will make every reasonable effort to ensure that you cannot access your account during the exclusion period. However, it is your responsibility to avoid attempting to re-register under a different identity. Attempting to circumvent a self-exclusion by creating a new account is a violation of the 78fb Terms & Conditions and may result in permanent platform-wide exclusion.
After your exclusion period has expired, reinstatement of your 78fb account is not automatic. You will need to contact support to request account reinstatement, at which point a welfare check will be conducted to confirm that you are comfortable returning to the platform.
Is Gambling Still Working for You?
This brief self-check is not a clinical diagnostic tool — it is a straightforward reflection exercise. Read each statement honestly. If you answer "yes" to three or more, we strongly encourage you to use one of the 78fb responsible gaming tools described above or to contact our support team for confidential guidance.
I have spent more money on gambling in the past month than I originally planned when I started my session.
I have felt irritable, anxious, or restless when I was unable to access the 78fb platform or place a bet.
I have used money earmarked for household expenses, food, rent, or utility bills — including bKash or Nagad mobile payments — to fund gambling.
After a losing session, I have immediately returned to the platform with the intention of winning back the money I lost.
I have told family members, a partner, or close friends that I gamble less frequently or spend less than I actually do.
I have found it difficult to concentrate on work, studies, or family responsibilities because I was thinking about gambling.
I have borrowed money from a friend, family member, or financial institution specifically to fund gambling activity.
I have made a genuine attempt to cut back on gambling but returned to my previous level of activity within a few days.
Answered yes to three or more? This is a signal worth taking seriously. Reach out to the 78fb support team at [email protected] for a confidential conversation, or activate a time-out or self-exclusion directly from your account settings. You do not need to be in crisis to ask for help — early action is always more effective than waiting.
Strictly 21 and Above
78fb enforces a strict minimum age requirement of 21 years for all players in Bangladesh. This is not a recommendation — it is a non-negotiable platform rule that is actively enforced through both declaration-based and document-based age verification.
At registration, every player must confirm that they are aged 21 or above. Before any withdrawal is processed, 78fb will request documentary proof of age — a National ID card, passport, or other government-issued document — to verify that the account holder meets the minimum age requirement. Accounts that cannot be verified are suspended until verification is complete.
If you are a parent, guardian, or caregiver who shares a device with younger household members, we strongly recommend using your device's built-in parental control or application access-restriction features to prevent minors from accessing the 78fb platform. For guidance on setting up parental controls on common Bangladeshi Android devices, please contact our support team.
If you share a device with a minor or are concerned about a young person in your household accessing gambling content, the following steps are recommended:
Enable Device Screen Time / Parental Controls
Most Android smartphones used in Bangladesh allow app-level access restrictions via Settings → Digital Wellbeing or via a separate Parental Controls app.
Use a Separate Browser Profile
Keep your 78fb account on a browser profile or user account that is protected by a PIN or password that minors in your household do not know.
Never Share Login Credentials
Do not share your 78fb username or password with any other person, including family members. Your account is registered in your name and all activity on it is your responsibility.
Report Suspected Minor Access Immediately
If you believe a minor has accessed a 78fb account, contact [email protected] immediately. We will suspend the account and investigate without delay.
You Are Not Alone
Whether you want to activate a protective tool, speak confidentially with a support agent, or simply ask a question about your account activity, the 78fb team is available around the clock. Reaching out is always the right decision.
78fb Responsible Gaming Support
Our support team handles all responsible gaming requests with strict confidentiality. To activate deposit limits, loss limits, time-out, or self-exclusion — or to speak with someone about a gambling concern — email us at [email protected] with the subject line "Responsible Gaming". We acknowledge all requests within two business days and act on urgent requests within minutes. Support is available 24 hours a day, 7 days a week, on Bangladesh Standard Time (BST, UTC+6).
Email Support
For non-urgent responsible gaming queries, account limit changes, or general wellbeing questions, email our team at [email protected]. Include your registered username and the nature of your request in the message body so we can assist you as efficiently as possible.
Live Chat
The fastest route to responsible gaming assistance is via the 78fb live chat feature, accessible from within your logged-in account. A trained support agent will respond within minutes and can activate any protective tool directly on your account in real time, without you needing to navigate settings independently.
Confidentiality Guarantee: All responsible gaming conversations — whether by email or live chat — are treated with complete confidentiality by the 78fb support team. Your request will not affect your account standing, your bonus eligibility, or any other aspect of your relationship with 78fb. We will never penalise a player for seeking responsible gaming assistance.
78fb is strictly available to adults aged 21 and above. Gambling involves financial risk — only gamble with money you can afford to lose. If you feel that gambling is causing harm to you or your family, activate a self-exclusion or contact our support team at [email protected] immediately. Help is always available, and asking for it is a sign of strength, not weakness. Please gamble responsibly.
Ready to Play Responsibly?
Use your 78fb responsible gaming tools to set your limits before your next session. Explore our FAQ for more answers, visit the 78fb Casino for live table action, or review our full Terms & Conditions. 21+ only. Play within your means.